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How to Make a Claim

Simple, fast, and transparent — our claims process puts you first.

How to Make a Claim

We are committed to making the claims process as simple and straightforward as possible.

1

Report the Incident

Contact us immediately at +254 (0) 20 7220000 or via the portal. Have your policy number ready.

2

Submit Documentation

Complete the claims form below and attach all supporting documents.

3

Receive Your Settlement

Once approved, your settlement is processed and payment made within the agreed timeframe.

Claim by Insurance Type

General Insurance Claim

Max 5MB. Accepted formats: PDF, Word, JPG, PNG.